Enhancing Your Merry Maids Experience
Merry Maids of Surrey and Delta is dedicated to giving our customers back the time they deserve to enjoy the things they love. We continue to innovate in order to provide you an experience that is engaging, satisfying, and attentive to your needs.
Delivering exceptional experiences is our goal, and that means investing in technology that considers you at every touchpoint. Our real-time texting service makes scheduling service changes easier, enhances communication, creates more transparency, and offers faster feedback opportunities for you.
No matter where you are during the day, we’ll be able to keep you in the loop through text or email, providing you with real-time updates and information. We will no longer be leaving paper service reports behind, meaning that your requests or comments can be seen in real time via the Merry Maids Real Time Updates system. Our system functions with cell phones and email only, so please ensure that our office has your correct information on file.
Merry Maids Real Time Updates make communicating with your cleaning team easy and effortless. Know when your home is being serviced and rest easy, knowing that your home is secure even if you are not home.
Delivering Unparalleled Benefits
Our real-time text messaging service helps create more flexibility, better engagement, and unlocks our potential to deliver unparalleled service experiences to every customer every time.
With Merry Maids real-time texting service, you can:
Provide Immediate Feedback for Your Team Member
To deliver the incomparable service you expect, we rely on your honest feedback about our service and our team members. Using our real-time texting service allows you to provide our team with immediate feedback so we can understand every aspect of the service we delivered and compliment a team member on a job well done or improve upon it (if necessary).
Anticipate Your Team Member's Arrival
We understand that life can get busy, and appointments or tasks may slip your mind. We always want to surprise you with our willingness to meet your needs – not an unexpected arrival. You’ll be able to see team members en route so you can anticipate their arrival at your home and be notified of their arrival and departure.
Communicate with Your Merry Maids Team
Get to Know Your Team Member
Your peace of mind is always top of mind for us. When we provide service, we want you to feel confident that your team member is trustworthy and someone you feel safe inviting into your home. With our real-time texting service, you can get to know the team member who provides service for complete visibility.We want to put the control in your hands to provide the services you need and want. As a customer of Merry Maids of Surrey and Delta, you should expect nothing less than complete satisfaction.
Our real-time communication allows
us to serve you better, so we can:
- Provide you with a consistent customer experience by analysing and addressing your feedback for our team members
- Better understand how to adapt services to fit your needs
- Ensure that team members live up to our Worry-Free Guarantee, providing service we can stand behind